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Frequently Asked Questions

Вопросы и ответы
Dear visitors! This section contains frequently asked questions and answers.
Retail (6) Corporate (9) Tourist card (14)
Will I receive SMS to an Iranian number when making online purchases in Iran (like ordering food or topping up my taxi wallet)?
Yes, you will. If you provide us with an Iranian phone number, text messages about purchases will be sent.
Can I receive transfers from an Iranian resident in rials to this card?
Top-ups can only be made in rubles through our bank.
Can I replenish my card with rials in Iran via ATM?
The card can be topped up with rubles only through our bank.
Will this be considered as opening a bank account abroad and, if so, is it necessary to report this to the Russian tax authorities?
No, an account is not opened abroad and there is no obligation to notify the tax authorities of the Russian Federation.
What are the cash withdrawal limits per time, per day, per month?
2,000,000 rials per day. Limits are set in Iran cording to the legislation.
How can I find out the conversion rate before I top up my card?
The rate is posted on our website in the tourist cards section of the website everyday. https://www.mbbru.ru/fizicheskim-litsam/turisticheskaya-karta/
Are there limits on purchases when paying through a Pos terminal?
The limit is 2,000,000,000 rials per day, but no more 500,000,000 each time.
Where can I see the balance on my card?
You can find out the card balance at any ATM or POS terminal. In ATM this operation is free of charge, in POS terminal the commission will be no more than 2 rubles
Can I pay for an Iranian operator's communication services with my card (my phone number in Iran)?
Yes, you can. This service is available at the ATM as well as at service provider stores.
I was charged the wrong amount at a store/restaurant/hotel, they want to charge me back to my card, is this possible?
No. The card can only be topped up in rubles through our bank. If you have been charged the wrong amount, request a cash refund. This is not against the law in Iran.
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